My Shopify Payments Stopped Working — Here’s the Quick Fix for Chase Users

Fixing the Shopify Chase Payment Gateway Error — Switch to the JP Morgan Chase App

If your Shopify checkout suddenly stopped working with the Chase PaymentTech Orbital gateway, you’re not alone. Many U.S. merchants saw this issue appear overnight — and it caused major stress when customers couldn’t pay. The good news? It’s an easy fix.

The Chase PaymentTech Orbital app was officially deprecated in Shopify’s system, meaning it’s no longer supported. When this happens, Shopify automatically disables that gateway, which breaks checkout. Customers will see a warning like “No available payment methods” when trying to complete their purchase.

Here’s what to do. Log into your Shopify admin and go to Settings → Payments → Add payment method. Search for JP Morgan Chase — this is the new gateway replacing the old Chase Orbital integration. Install the new app, connect your Chase account, and activate it. Once you do this, your checkout will immediately start working again.

If you run a store and depend on Chase Payments, this migration is important to complete as soon as possible. The Orbital system is being retired, and only the new JP Morgan Chase app will process payments correctly. Shopify’s deprecation notice may appear as a small banner at the top of your dashboard — don’t ignore it.

As a Shopify educator, I always recommend merchants stay up-to-date on changes like this. If you’re just starting out and want a complete beginner setup path, check out the 30-Day Beginner’s Shopify Program — it walks you through every store configuration step, including payment gateways and troubleshooting.

While you’re updating your payment settings, it’s a great time to audit your entire checkout flow. Make sure your Shopify Payments (if available in your country) are enabled, your tax settings are correct, and test multiple checkout methods. You’ll reduce downtime and improve conversion rates.

If you want ongoing updates and deep-dives into Shopify’s major releases, visit Professor Commerce Homepage where I post detailed guides and tutorials each week.

Running a Shopify store often means managing unexpected platform updates. Thankfully, this Chase PaymentTech deprecation is one of the easiest to fix — just switch to the new JP Morgan Chase app and reconnect. Once done, your customers will be able to check out normally again.

And if you’d like your Shopify brand featured in our future videos for SEO exposure, visit our Patreon page for details.

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