How to Use the Shopify Fraud Filter App to Block Fraudulent Customers & Prevent Chargebacks

How to Use the Shopify Fraud Filter App to Block Fraudulent Customers

If you've ever had to deal with fraudulent orders, chargebacks, or repeat problem customers, you know how frustrating it can be. Fortunately, Shopify offers a simple and free solution: the Shopify Fraud Filter App. In this post, we’ll walk through how it works, why you should use it, and a few expert tips for protecting your store.

Shopify’s Fraud Filter app is built and maintained by Shopify, which means it’s fully compatible with your store and doesn’t add any hidden costs or tiered pricing plans. Once installed, the app allows you to create custom filters to block, flag, or cancel orders based on details like email addresses, IP addresses, or order history.

To get started, go to your Shopify Admin → Apps → Shopify App Store and search for “Fraud Filter.” You’ll recognize it by its yellow icon. Once installed, open the app, click Create Rule, and enter your conditions — for example, an email address or keyword pattern you know to be suspicious.

Every time an order matches one of your rules, Shopify will flag it or automatically cancel it, depending on your chosen settings. You’ll also receive a notification so you can review the order before fulfilling it. This adds another layer of protection alongside Shopify’s built-in Fraud Analysis tool found within each order page.

It’s important to remember that no app can completely eliminate fraud, but using the Fraud Filter alongside other tools can drastically reduce the risk. For example, using clear communication with customers can help prevent negative reviews when legitimate orders are mistakenly flagged. Having a prepared email template ready to explain cancellations can save you time and preserve your brand reputation.

Many entrepreneurs, especially those just starting out, are often surprised at how quickly fraudulent orders can appear. If you’re new to Shopify and feeling overwhelmed, consider taking the 30-Day Beginner’s Shopify Program — it walks you through store setup, protection, and long-term growth in a clear, beginner-friendly way.

And if you’re looking to protect your store even further, explore helpful resources and more Shopify tutorials on ProfessorCommerce.com. You’ll find detailed guides on chargebacks, app selection, and security optimization — all designed for beginners building their first store.

Finally, if you’d like to get your brand featured on this channel for SEO exposure, check out our Patreon page. Your support helps fund future tutorials for the Shopify community.

Running an online business takes persistence and smart protection. The Shopify Fraud Filter app is a free, easy way to guard your store while you focus on growth and building your dream business.

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